Hamilton Marketing Limited understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, www.changedebthelp.co.uk (“Our Site”). Any personal data We do collect will only be used as permitted by law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
In this Policy, the following terms shall have the following meanings:
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the Data Protection Act 2018 and the EU Regulation 2016/679- which is incorporated into UK law under the Data Protection and Privacy Electronic Communications (EU Exit) Regulations 2019 (referred to collectively here as the “Data Protection Regulations”); and
means Hamilton Marketing Limited, a limited company registered in England under company number 17146589, whose registered address is 2 Southbrook Terrace, Bradford, England, BD7 1AB, and whose main trading address is the same as its registered address.
2.1 Our Site is owned and operated by Hamilton Marketing Limited a limited company registered in England under company number 17146589, whose registered and trading address is 2 Southbrook Terrace, Bradford, England, BD7 1AB. Change Debt Help is a trading name of ours.
2.2 We have notified the Information Commissioner of our data processing activities. Our registration number is: ZC121204
2.3 This Site is operating as a Lead Generation site, which means that any enquiry that you make through our online form will be shared with third parties. See section 6 for more details.
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
4.1 As a data subject, you have the following rights under the Data Protection Regulations, which this Policy and Our use of personal data have been designed to uphold:
4.1.1 The right to be informed about Our collection and use of personal data;
4.1.2 The right of access to the personal data we hold about you (see section 9);
4.1.3 The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 10);
4.1.4 The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 10);
4.1.5 The right to restrict (i.e. prevent) the processing of your personal data;
4.1.6 The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
4.1.7 The right to object to Us using your personal data for particular purposes; and
4.1.8 Rights with respect to automated decision making and profiling.
4.2 If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 10 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
4.3 For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau
5.1 We do not collect any personal data from you when you visit the Site and. We do not place cookies on your computer or device.
5.2 If you send Us an email, or use the contact us form on the Site, We may collect your name, your email address, and any other information which you choose to give Us.
5.3. If you contact us for information about your debts we will only collect your name, contact number, email address and the three questions asked on our lead form, these will be sent directly to our 3rd party to contact you.
5.4. We are acting as a Lead Generator, we will collect and process the details that you enter into our online form (such as your name and contact details as well as some basic details about the level of debts that you have).
6.1 When we collect any personal data, it will be processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the Data Protection Regulations at all times. For more details on security see section 8, below.
6.2 As noted above, We do not generally collect any personal data when you visit our Site. If you contact Us via the Site and We obtain your personal details this way, and We may use them as follows:
6.2.1 To reply to your email;
6.2.2 To keep a record if we have referred you to another provider;
6.2.3 to send you details of our service(s) that we think you may be interested in.
6.3 We will share your data with your consent or where it is Our and your legitimate interest to the following types of third parties :
a) Debt counselling/advice providers;
b) Debt solution providers (such as Insolvency Practitioners, Debt Management companies and Breathing Space);
c) regulatory bodies (such as the FCA or the ICO), including the Financial Ombudsman service where you have made a complaint;
d) Our compliance consultants .
6.4.We act as a Lead Generator then we will share your details with: Other Debt Counselling providers,
Debt Advice providers,
Debt or advice Charities,
Insolvency Practitioners,
Solicitors,
Accountants; and
other Lead Generators
6.5 save for in specific circumstances (for example where you have made a complaint) you have the right to withdraw your consent to Us using your personal data at any time, and to request that We delete it.
Where we use legitimate interest for the basis of our processing of your personal data we shall ensure that we can demonstrate compelling legitimate grounds for the processing, which override the interests, rights and freedoms of the individual.
You have the right to object to our use of your personal data where we use legitimate interest as the basis of processing. You can do this by contacting us on the details in section 10. Our legitimate interests include:
• putting you in contact with a debt counselling/debt advice provider;
• the maintenance of our IT/Data Security systems and processes;
• putting in place fraud prevention mechanisms;
• keeping our records up to date;
• working out which of our products and services may interest you and telling you about them (i.e. direct marketing);
• developing products and services;
• being efficient about how we fulfil our legal duties;
• maintaining a marketing suppression list; and
• complying with laws/regulations that apply to us.
8.1 We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it..
8.2 Your data will only be stored in the UK.
8.3 Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure any data We hold about you (even if it is only your email address).
8.4 Steps We take to secure and protect your data include:
8.4.1 Having in place access controls, limiting who can access what data
8.4.2 Anti-virus and firewalls
8.4.3 Data security policies and process
8.4.4 Training of staff, workers and contractors
8.4.5 Ensuring any third-party service providers are bound to confidentiality and the obligations to keep personal data secure.
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the Data Protection Regulations, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at help@changeyourdebt.co.uk , or using the contact details below in section 10
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at help@changeyourdebt.co.uk, or by post at 2 Southbrook Terrace, Bradford, England, BD7 1AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you.
You can opt out of marketing or future communications at any time by, telling our representative during your call, or you can email help@changeyourdebt.co.uk, please allow 2 working days for us to process your opt-out request and we shall have your details removed from any future marketing campaigns.
We are committed to protecting your personal information and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Under UK GDPR, you have the right to:
• Access the personal data we hold about you.
• Request that inaccurate or incomplete information is corrected.
• Request the deletion of your personal data where applicable.
• Restrict or object to the processing of your personal data in certain circumstances.
• Withdraw your consent at any time where processing is based on your consent.
• Request a copy of your personal data in a portable format where applicable.
• Lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data has been processed unlawfully.
To exercise any of these rights, please contact us at help@changeyourdebt.co.uk. We will respond to your request in accordance with the timescales required under UK GDPR.
We will only collect, use and share your personal information where we have a lawful basis to do so, including where it is necessary to provide our services, comply with legal obligations, pursue our legitimate business interests, or where you have given your consent.
We are committed to treating all customers fairly and with respect. We recognise that some individuals may be vulnerable due to their personal circumstances, health, financial situation or life events, which may affect their ability to make informed decisions.
If you believe you may be vulnerable or require additional support, please let us know when you contact us. We will take reasonable steps to communicate clearly, provide additional assistance where appropriate, and ensure you have the information you need to make an informed decision.
As a lead generation company, our role is to understand your enquiry and, where appropriate, introduce you to a suitable third-party provider. Any decisions are made solely by the authorised provider.
If we believe that you may not fully understand the information provided or that additional support may be needed, we may suggest that you seek independent advice or discuss your options with a trusted friend, family member or adviser before proceeding.
We recognise that some individuals may be in vulnerable circumstances due to health conditions, disabilities, financial hardship, or significant life events. We are committed to treating all customers fairly and ensuring that any additional support needs are identified and appropriately communicated.
As part of our fact-finding process, we may ask whether there are any health conditions or other circumstances that may affect your ability to understand information, make decisions, or communicate with us. Providing this information is entirely voluntary, but it may help us ensure that you receive appropriate support and that any organisation we introduce you to is aware of your needs.
Information about your health is classed as special category personal data under the UK General Data Protection Regulation (UK GDPR).
We collect vulnerability-related information to:
• identify whether you may require additional support during the fact-find process;
• ensure we communicate with you in a way that is appropriate to your needs;
• help us make suitable introductions to authorised debt advice or debt solution providers; and
• enable those providers, where appropriate, to understand and respond to any additional support needs you have disclosed.
We process your personal data because it is necessary to take steps at your request before introducing you to a debt advice or debt solution provider and for our legitimate interests in providing an appropriate and responsible service.
Where you voluntarily provide information about your health or other special category personal data, we process that information with your explicit consent for the purpose of identifying and communicating your support needs. You may withdraw your consent at any time, although this may affect our ability to tailor our service or communicate your needs to the organisation we introduce you to.
Where relevant, and only where necessary for the purposes described above, we may share vulnerability-related information with the FCA-authorised debt advice or debt solution provider to whom we introduce you, so they can provide appropriate support. We may also share your information with trusted service providers acting on our behalf where necessary to deliver our services or where required by law. We do not sell your health or vulnerability information to third parties.
We retain vulnerability-related information only for as long as necessary to fulfil the purposes for which it was collected, including meeting our legal, regulatory, and record-keeping obligations. Once it is no longer required, it will be securely deleted or anonymised in accordance with our data retention policy.
If you have any questions or require additional assistance, please contact us using the details provided on our website or simply email us on help@changeyourdebt.co.uk
We may change this Privacy Policy from time to time (for example, if the law changes or our data processing changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date